COVID-19 Travel: Let’s stay connected
If you need assistance with travel changes and cancellations, we’ll help you understand your options, whether you paid with your credit or debit card or used rewards. Visit our site for updated information on how to adjust your trip. COVID-19 travel information >
Chase Sapphire Preferred®Trip Cancellation/ Interruption Insurance^
- Trip Cancellation provides reimbursement if a covered loss prevents you from traveling on or before the departure date and results in cancellation of the travel arrangements.
- Trip Interruption provides reimbursement if a covered loss on the way to the point of departure or after departure causes interruption of your covered trip. It can also provide reimbursement if a trip is postponed due to a covered loss and certain fees are incurred if a new departure date is set.
The information below applies to both benefits. Reimbursement can be provided for pre-paid, non-refundable travel expenses including passenger fares, tours and hotels.
- Covers trips when travel arrangements for a pre-paid tour, trip or vacation have been purchased with an eligible Chase card or with rewards earned on an eligible Chase card.
- Reimbursement is in excess of any travel insurance purchased, or reimbursement from the occupancy provider or common carrier such as airline, bus, cruise ship, or train.
A Cardholder charges a covered trip to their Chase card or pays with rewards earned on a Chase card for a covered trip that costs $8,000. If the Cardholder experiences a loss of $8,000 for the trip, the reimbursement would be $8,000, as that is less than the maximum limit of $10,000 per covered trip.
- Immediate family members (even if the Cardholder is not traveling with them)
- Accidental bodily injury, loss of life, or sickness experienced by the Cardholder, a traveling companion or an immediate family member of the Cardholder or a traveling companion
- Severe weather that prevents the start or continuation a covered trip
- Terrorist action or hijacking
- Jury duty or a court subpoena that cannot be postponed or waived
- Travel arrangements canceled or changed by a common carrier, tour operator, or any travel agency unless the cancellation is the result of severe weather or an organized strike affecting public transportation
- Change in plans or financial circumstances
- A pre-existing condition
- Traveling against the advice of a physician
- A declared or undeclared war
- Trips that exceed 60 days in duration are not covered
- Financial insolvency of the Cardholder’s travel agency, tour operator, or travel supplier (please visit chase.com/disputes or call the number on the back of your Chase credit card if your trip has been canceled due to financial insolvency)
- You, the Cardholder, must notify the travel supplier within 48 hours of receiving advice from a physician that travel is not medically advisable (Trip Cancellation only)
- You must file a written claim within 20 days after the occurrence (or as soon as reasonably possible)
- The Benefit Administrator will send you a claim form when you report your loss. You must submit a completed claim form with supporting documentation within 90 days from the date of occurrence (or as soon as reasonably possible)
Existing Cardmembers: Please refer to your Guide to Benefits for a full explanation of coverages, or call the number on the back of your card for assistance.
New Cardmembers: Once your account is opened we will send you a Guide to Benefits, which includes a full explanation of coverages.